Terms and Conditions

Last updated: February 11, 2024

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Drawcall OÜ.

When we say “Services”, we mean our website heapapps.com, and any product created and maintained by Drawcall OÜ. That includes Auto Reminders Add-On for Sheets, whether delivered within a web browser, desktop application, mobile application, or another format.

When we say “You” or “Your”, we mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

When we say “Add-On”, we mean any of our Google Workspace Add-Ons, including Auto Reminders for Sheets.

When You use our Services, now or in the future, You are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

We may update these Terms of Service (“Terms”) in the future.

By using our Services, You acknowledge that You have read, understood, and agree to be bound by these Terms of Service. If You do not agree with any part of these terms, please do not use our Services.

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

Payments and Refunds

We offer upgraded versions of our Add-Ons that can be purchased with a one-time fee. While upgrading is optional, these versions provide enhanced usage limits and features.

Payments

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities.

Refunds

If You have purchased an upgraded version of any of our Add-Ons or Services, You have the right to request a refund within 30 days of purchase if You are not satisfied. Please contact us via email at [email protected] within 30-days after purchase to initiate the refund process.

Refunds for credit card transactions generally take 3-5 working days to be credited back to Your account.

PayPal refunds typically take up to 48 hours to be processed and credited back into Your PayPal account.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting us.

”As Is” and “As Available” Disclaimer

Our services are provided “as is” and “as available” without any representations or warranties, express or implied. Heapapps makes no representations or warranties in relation to our services or the information and materials provided on our website.

Without prejudice to the generality of the foregoing paragraph, we do not warrant that:

  • Our services will be constantly available, or available at all; or
  • The information on our website is complete, true, accurate, or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If You require advice in relation to any legal, financial, or medical matter You should consult an appropriate professional.

Termination

We have the right to suspend or terminate Your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means You and any other users on Your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of Your account or Your access to Your account, and the forfeiture and relinquishment of all content in Your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time.

Changes to These Terms and Conditions

We reserves the right, at its sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after any revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, You are no longer authorized to use our Services.

It is Your responsibility to review these Terms and Conditions periodically for changes. Your continued use of our Services following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Liability

We mention liability throughout these Terms but to put it all in one section:

You expressly understand and agree that the Company shall not be liable, in law or in equity, to You or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of Your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

Contact

For any inquiries, feedback, or assistance regarding our Add-Ons or services, please contact us via email at [email protected].